Returns & Refunds

We want you to love your Vertex. If you don't, return it within 30 days for a full refund.

30-day money-back guarantee

Items must be returned in original condition and packaging. Once we receive your return, refunds are issued to your original payment method within 5–10 business days.

How to start a return

Email novastartuk@gmail.com with your order number and we'll send return instructions.

Damaged or faulty items

If your order arrives damaged or faulty, contact us within 14 days and we'll replace it at no cost.